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Startasecuritycompany.com BBB Business Review



Policies:
 
Shipping:
Your purchase will be shipped via UPS Ground. You may receive a tracking number to alert you to the status of delivery of your purchase. Most orders ship within 1 business day, Monday through Friday. We do not ship on weekends and holidays. Please be sure to include a street address on your order as UPS will not deliver to post office boxes. INTERNATIONAL ORDERS MUST BE CALLED IN BY PHONE. PROOF OF IDENTITY IS REQUIRED IN THE FORM OF GOVERNMENT ISSUED IDENTIFICATION AND COPIES OF THE FRONT AND BACK OF THE CREDIT CARD IN ADDITION TO A SIGNED CREDIT CARD AUTHORIZATION FORM. THERE IS A $350 ORDER MINIMUM FOR INTERNATIONAL ORDERS AND A STRICT NO RETURNS POLICY FOR ANY INTERNATIONAL ORDER.  Shipping will be calculated by our shipping vendor and added to your invoice. Your shipping charge is based on the total amount of your order, excluding any state sales tax.
 
Order Cancellations:
We strive to process your order as quickly as possible in order to get it to you in a very timely manner. If you decide you must cancel your order, please do so by calling our office at 1-888-431-4702 - within 2 business hours of order placement. Our office hours are 9:30 am to 4:30 pm eastern standard time.
 
No emailed cancellations can be accepted.

Orders cancelled after the 2 hour limit, but before shipment, will be charged a 10% cancellation fee.

Refused Orders:
Should you decide to refuse receipt of an item when delivered, and it was legitimately ordered from us, credit will be issued for the item, minus a 20% restocking fee and the shipping cost if we paid for the shipping. If the refused order is from a "out of country" shipment, any additional charges to get the package back will be deducted from your credit. The credit will be issued once the item has been returned to us and inspected.

Returns:
All return claims must be made within 7 days of receipt of order. Officersupplydepot.com wants you to be completely satisfied with any product you purchase from us. To receive credit the items you return must have been purchased directly from officersupplydepot.com and be returned in the original packaging. Credit will be issued for the item, minus a 20% restocking fee and the shipping cost if we paid for the shipping to you. You must call us at 1 (888) 431-4702 x101 for a Return Authorization Number. No returns will be accepted without receiving prior return authorization. We will refuse any package without the RMA number.

Merchandise must be in a new re-sellable condition, in the factory sealed original packaging (if any) and must include manuals, blank warranty cards and all accessories provided by the manufacturer. All returns will be inspected by our returns specialists.
 
Please mail your return package in a prepaid, insured, traceable method to the address below.
OfficerSupplyDepot.com
3935 Sound Avenue
Riverhead, NY 11901
 
**Due to import/export restrictions imposed by the U. S. government, we are unable to ship packages to the following countries: Cuba, Iran, Iraq, Libya, North Korea, Sudan, Afghanistan, Angola, Rwanda, Nigeria & Syria.
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